Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and with its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at contact@sucetteofficial.com  

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

*International returns: we cannot refund you the cost of return shipping but will offer you a gift card equal to the cost of return shipping 

You can always contact us for any return questions at contact@sucetteofficial.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
Please contact us for your request. We will exchange your item to any item available in our stock. The process is : we will guide you to return the item you purchased and to make a new purchase for your desired item. Exchanges may be given within a 14 day time period after you receive your order. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.