Find the answers to your most burning questions about Sucette original handmade shoes here!

Why choose Sucette artisanal shoes?

My mission is two-fold: to support talented craftspeople to make a thriving living, and to create an original handmade piece of design for you that you won’t find anywhere else! I believe there is something special about owning a truly handcrafted pair of shoes that you can feel good wearing! By choosing Sucette, you are supporting local communities of artisans, contributing to a more sustainable production cycle, and getting amazing value for the price! 

Production & pricing

Where are Sucette shoes made?

Every pair of Sucette shoes are handmade by local Thai artisans directly without passing through any middlemen, which is why I can keep Sucette prices affordable for the level of design and quality! I personally work with individual craftspeople, and small workshops for each component, including silk makers, heel makers, the insole and sole workshop, and the small “shoe last” factory I work with.

Sucette shoes are made in Thailand, but why are the prices higher than the usual “made in Asia” fast fashion products?
Each pair of Sucette original shoes is handcrafted especially for you using the highest quality, locally sourced or exclusively created materials (including especially designed ikat silk weaves and hand-carved heels) I truly believe that once you receive your designer Sucette shoes you will realise their incredible value!

I am also proud to be paying every Sucette artisan a high wage but because I choose to sell directly to you, I can keep my prices very affordable. I also do everything myself so I have no extra costs to cover (including photo shoots, web design, logistics, etc.) so I can keep the prices as low as possible for you!

When do you offer discounts or sales?

While I don’t do site-wide sales, I generally am very generous with Sucette clients and fans! Please sign-up for the Sucette newsletter (on the popup or footer to receive a special welcome -10% code!) and you will be spoiled regularly with exclusive offers& deals only for subscribers and clients!

 Fit & sizing

How do I know my size?

Sucette sizes are standard EU sizes unless otherwise indicated in each product description. Please refer to our size chart. If you are unsure please contact me here and I’ll be happy to advise you personally!

You only have whole sizes but I’m in between sizes?

Please choose the next size up ! (unless otherwise indicated in the product description)

Are Sucette shoes comfortable ?

Yes ! My philosophie is « no one should have to suffer for style ». I test every design myself and make as many adjustments as needed to ensure that each pair has the best fit and comfort. Please refer to each product page for details about each style’s fit and sizing, and please ask me directly if you have any questions !

Help-I can’t find my size ?

Special orders may be possible- please contact me directly.

Shipping & returns

When will my Sucette’s arrive after I place my order?

Each pair of Sucette shoes (except for archives) is made to order for a more sustainable production cycle and will be ready within 2 weeks of receiving your order confirmation. Then they are shipped via express courier, so you can expect to receive them in less than 20 days total. If you need them by a certain date, please contact me and I’ll do my best to get your Sucette shoes to you by that time!

 Where are Sucette shoes shipped from?

Your beautiful handmade shoes are shipped worldwide from Bangkok, Thailand by Dhl express and generally arrive within 2-3 days once they are shipped! (Thailand: 1-2days via Kerry Express or J&T/ If you are in Bangkok I can also offer deliver by Lineman or Grab, please contact me!)

 Do I have to pay customs duties?

Unfortunately I cannot know in advance but you may have to pay some customs duties depending on where you are. (Dhl will contact you and let you know how to proceed if necessary) Please contact me if you have any concerns.

If I’m not happy with my order what can I do?

I offer free returns and exchanges, simply contact me for details and please refer to our returns page for more information. You will be reimbursed within 1 week of sending proof of return shipment.

Will I be reimbursed for return shipping cost ?

While I am unable to pay you directly the return shipping cost, I will be happy to offer you store credit equivalent to the amount of shipping

 

Payment

How can I pay for my order?

You can pay directly on the site by 100% secure payment options: by card or PayPal

For Thailand: you can also pay by bank transfer by contacting me here

 

Do prices include taxes?

Yes all prices include TVA for France & EU destinations

No for rest of the world

 

Special requests/ bespoke orders/ special occasions

Can I make special requests or order a bespoke shoe design?

Please contact me and I will be happy to discuss making your dream pair of shoes a reality!

Nothing lights me up more than seeing my clients feel confident, gorgeous and comfortable in their Sucette’s !

 

Partnerships

-Whole sale & collaboration enquiries: please contact me and I will be happy to discuss with you!

-Brand ambassadors : If you love Sucette shoes and are active on social media, please apply to become a Sucette ambassador! Benefits include at least -50% off regular prices and future freebies if we work well together! Please send your social media account to apply here

 

If you don’t see your question here please contact me directly!

 

Wishing you a sweet & spectacular day!

-Pring, Sucette designer & founder

Sorry, we couldn't find any questions matching that search.

Production & Pricing

Where are Sucette shoes made?

Sucette shoes are handmade by local artisans in Thailand. I work directly with individual craftspeople and small workshops for each component, including shoemakers, silk makers, heel makers, sole makers and a small "last" factory, without passing through factories or middlemen.

Why are Sucette shoes priced higher than "made in Asia" fast fashion items?

Every pair of Sucette shoes is handcrafted to order (except archive collections), using the highest quality, locally sourced and exclusively created materials, such as limited edition ikat silk weaves, and hand-carved heels. I am proud to be paying every Sucette artisan a higher wage but because I choose to only sell directly to you (no wholesale), I can keep prices as low as possible! I believe that once you receive your shoes, you will realise their incredible value!

When do you offer sales or promotions?

While I don’t do site-wide sales, I am very generous with Sucette clients! Please sign-up for the Sucette newsletter to be spoiled regularly with exclusive offers & deals only for subscribers and clients!

Do prices include taxes?

Yes all prices include TVA for France & EU destinations

No for rest of the world

Fit & Sizing

How to find out my size?

Sucette sizes are standard EU sizes unless otherwise indicated in each product description. Please refer to our size chart. If you are unsure
please contact me and I’ll be happy to advise you personally!

You only have whole sizes but I am in between sizes?

If you are in between sizes please choose the next size up ! (unless
otherwise indicated in the product description)

Are Sucette shoes comfortable?

Yes ! My philosophie is  "no one should have to suffer for style".
I test every design myself and make as many adjustments as needed to ensure that each pair has the best fit and comfort. Please refer to each product page for details about each style’s fit and sizing, and please ask me directly if you have any questions !

Help-I can't find my size!

Special orders may be possible- please contact me directly with your request here.

Shipping & Returns

When will my Sucette shoes arrive after placing my order?

Each pair of Sucette shoes (except for archives) is made to order for a more sustainable production cycle and will be ready within 2 weeks of receiving your order confirmation. Then they are shipped via express courier, so you can expect to receive them in less than 20 days total.

If you need them by a certain date,
please contact me and I’ll do my best to get your Sucette shoes to you by that time!

Where are Sucette shoes shipped from?

Your beautiful handmade shoes are shipped worldwide from Bangkok, Thailand by Dhl express and generally arrive within 2-5 days once they are shipped!

(Thailand: 1-2days via Kerry Express or J&T/ If you are in Bangkok I can also offer delivery by messenger, please contact me!)

Do I have to pay customs duties?

Unfortunately I cannot know in advance but you may have to pay some customs duties depending
on where you are. (Dhl will contact you and let you know how to proceed if necessary) Please contact me if you have any concerns.

If I’m not happy with my order what can I do?

I offer free returns and exchanges, simply contact me for details and please refer to our returns page for more information. You will be reimbursed within 1 week of sending proof of return shipment.

Will I be reimbursed for return shipping cost?

While I am currently unable to pay you directly the return shipping cost, I will be happy to offer you store credit equivalent to the amount of shipping.

Payment

Do you offer secure payment options?

Yes! You can pay through our 100% secure payment system by card, PayPal, Apple Pay

If you are in Thailand you may also pay via bank transfer, please contact me here

Special Requests

Can I make special requests or order a bespoke design?

Please contact me and I will be happy to discuss making your dream pair of shoes a reality!

Nothing lights me up more than seeing my clients feel confident, gorgeous and comfortable in their Sucette’s !

Can you make shoes for photo shoots, runway shows, weddings...?

Yes, definitely! My first collection was for a show for Paris Fashion Week and I will love creating spectacular shoes for your special event or wedding!

There may be an additional charge and at least 1 month lead time.

Partnerships

Collabs & co-creations

If you are a designer or brand with similar values and are interested in creating something amazing together, please contact me and I will be very happy to discuss with you!

Sucette Ambassadors

If you love Sucette shoes and are active on social media, please apply to become a Sucette ambassador! Benefits include at least -50% off regular prices and future freebies if we work well together!

Please send your social media account to apply here.

If you don’t see your question here please contact me directly!

 Wishing you a sweet & spectacular day!

-Pring, Sucette designer & founder

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